Stand out With an Easy to Use and Fast IVR System
Put Control Into the Hands of Your Customers
Your customers expect an easy to use IVR system that routes them to the best available agent that can handle their concern. Our IVR System allows your customers to be routed quickly and efficiently to the most optimal agent based on skills, number of queues, wait time and more. It also allows your customers to solve the reason for their call quickly with self service options. Self service options include bill payments, account changes, and more.
Integrate with your CRM system or other backend systems to create a personalized and streamlined experience for your customers. Give your agents more time to handle complex calls, while simple calls are handled by our self service IVR system.
Better for your customers, better for your business
Part of building great customer experiences is allowing your customers to access their information right away, and having there concerns addressed on the first call or contact with minimal hold times. By having your customers routed to the best available agent based on skills, queue lines, IVR choices and more, there concerns are addressed on a first call basis eliminating customer frustration from long hold times, transfers and multiple calls.
Putting customers on hold and increasing their frustration is in the past. With our IVR system, offer them a call back option when your call volumes spike, eliminating their need to wait on hold.
Skill Based Routing
The built-in IVR System automatically connects each customer with the right agent, at the right time based on skills, reducing transfers and customer frustration.
Quicker Resolution Rates
Customers will have their concerns addressed on a first-call basis form being connected to the most optimal agent. Self-service is a quick method for customers to handle common inquiries/tasks.
Improve Customer Experiences
Whenever your customers interact with your business for support, they'll have a personalized and efficient experience, saving them time in their day.
Your customers won't have to wait on hold when call volumes spike. They may carry on about their day, and receive a call back from an optimal agent based on their IVR selections and problem.
Empower your customers to handle small common tasks without being placed on hold or having to speak to an agent with self serve.
Integrate our IVR with your CRM to provide the most personalized experience whenever a customer gets in touch.
Local 24/7 Phone & Email Support
We’re always here to help, 24 hours a day, 7 days a week. No matter the time, you can reach us by phone or email. That's the Star Telecom difference.
Genesys Cloud Integrates with these CRM Platforms and More
24/7 PHONE & EMAIL SUPPORT
With Star Telecom, you not only get 24/7 email & phone support, but you also a dedicated account manager, no matter the size of your business or solution. Speak to one of our experts with ample experience in providing streamlined IVR System solutions. We equip businesses every day to drastically save costs & increase efficiency within their contact center.I'm In, Let's Get Started