Genesys Cloud Performance & Metrics

Take It to the Cloud, Reap All of the Benefits.

The definition of “omnichannel” is not just voice, chat and email. Don’t rely on partner solutions to supply everything else, which creates a disjointed experience for employees and customers across channels.

Genesys Cloud gives you the full digital menu with email, chat, SMS, social, messaging apps, even bots, routed through a single engine as seamless conversations.

Cloud Vs. Prem: Less Time Being IT Dependant, More Time Innovating For Your Customers

Cisco UCCX customers spend more of their time managing infrastructure and architecture issues rather than spending time on innovating.

Genesys Cloud is an All-in-One Omnichannel Cloud Contact Centre Solution Delivered and Supported by Star Telecom

OMNICHANNEL

OMNICHANNEL

Genesys Cloud is a true omnichannel solution in 1 platform

BIG ROI

BIG ROI

Businesses have seen 570% ROI in 3 years

SCALABILITY

SCALABILITY

Easily scale without going to IT, or worse, a third party partner

Genesys Cloud Performance & Metrics

500+ Out of the Box Apps | Genesys App Foundry

  • 6 billion monthly API calls
  • 60% of our customers have used our API’s to build on top of the platform
  • Your customizations won’t break the continuous delivery and innovation cycle

Go With a Proven CX Leader — Have the Latest and Greatest At Your Fingertips

Legacy contact centers don’t allow for innovation and flexibility, leaving you a step behind your competitors using true CCaaS solutions. The Genesys Cloud™ solution is the best choice for navigating a future of rapid change. Built to handle any channel, Genesys Cloud turns calls, email, chats, texts, and messages into one seamless conversation. When it comes to customer experience (CX), choose a proven leader so you’ll always have the latest features and the best expert guidance.

Pure Cloud

True CCaaS solution with high feature velocity and leadership status in the Gartner CCaaS Magic Quadrant

Complete CX

All-in-one with native capabilities for digital engagement, workforce engagement, conversational bots, and an aggressive roadmap

Better Returns

Customer-focused model with ongoing guidance in goal setting and progress tracking towards stated business outcomes

The Benefits of Choosing Star Telecom as Your Partner

  • Managed Genesys Cloud services including Day 2 Support / Sustainment
  • Premium Genesys Cloud 24x7 Technical Support, 15 minute response time
  • Customization, development and API integration
  • Custom integrations to CRM, Payroll, Payment Processing
  • Self-service, voicebot, chatbot development and tuning/maintenance
  • WFM, VOC support and Genesys Cloud training/advisory services
  • BYOC PSTN Services, end-to-end QoS and tracing; end user connectivity support
  • Extensive experience integrating Genesys Cloud with Salesforce, Hubspot, Zendesk, MS Teams and other platforms
  • Extensive experience migrating to Genesys Cloud from Cisco, Avaya, Mitel and other on-prem platforms

There Are Special Financial Incentives for Customers Moving Over From Cisco to Genesys Cloud

What Our Customers Have to Say

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