OMNICHANNEL

OMNICHANNEL

Genesys Cloud is a true omnichannel solution in 1 platform

BIG ROI

BIG ROI

Businesses have seen 570% ROI in 3 years

SCALABILITY

SCALABILITY

Easily scale without going to IT, or worse, a third party partner

Features

Features

  • Web Chat, Email, Text, Voice in One Platform
  • Call Centre Analytics & Insights
  • Automate Call Routing
  • CRM Integration
  • Automate Outbound Communications Through Multiple Channels
  • Business Automation / Workforce Management
  • Security that meets and exceeds industry standards
  • Self Service for Your Customers
Genesys Cloud Benefits

Genesys Cloud Benefits

  • Provide High Quality Customer Service
  • Increase Your Contact Center Productivity by 25%
  • Reduce Transfers by 35%
  • Cut Average Call Handle Time by 40 Seconds
  • Gain Insights Into Your Operations & Identify KPI’s
  • Scale for a growing organization without the need for an IT department or third-party resource
Star Telecom Benefits

Star Telecom Benefits

  • Designed, Deployed and Supported by Star Telecom
  • Managed SIP Services
  • 24x7 Voice, Email, & Ticket Technical Support
  • Fast implementation and change delivery
  • Dedicated Account Management
  • Global coverage
  • Sustainment / support as a service
  • Custom integrations and solutions

Customer Success Stories

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