Small Software Company

50 Agents
  • project info image

    Original Systems

    • Zendesk
    • Salesforce
    • Separate call recording system
    • 3CX Phone System
    • Ring Central
  • project info image

    Business Challenges

    • Inability to review call recordings
    • Call quality issues (static, dropped calls) causing miscommunications
    • Downtime causing upset customers
    • Inefficiencies from managing disparate systems
    • Poor CX
    • Non-personalized experiences with lack of customer history/context per interaction
  • project info image

    Current Systems

    • Genesys Cloud CX
    • Telecom Services by Star Telecom
    • Integration with Salesforce and Zendesk
  • project info image


    • All channels managed more efficiently with one system and interface for all interactions
    • Single & reliable telco provider with 24x7 support for seamless, clear and quality interactions
    • End-to-end provider for entire CX solution
    • Greatly improved CX with more personalized interactions through CRM integrations
    • Call recordings and key data accessible on demand to identify new KPIs

Savings Calculator

Please fill your information in fields below

* This field is mandatory
* This field is mandatory
* This field is mandatory
* This field is mandatory

Yes I would like to receive email from Star Telecom about the latest in technology news, white papers, webcasts, events and more. Please check to subscribe. You may opt out at any time

PRIVACY STATEMENT: Please note we will never sell, rent or loan your email address to any outside company or organization.