Long response times - not meeting their goal of 6 minutes, a commitment to their customers
Experiencing downtime that is negatively affecting CX
No redundant systems in place to take over during downtimes
Scattered customer data making it difficult to measure and manage the contact centers performance
Genesys Cloud CX (17 seats)
Genesys Cloud CX Communicate Users (4 seats)
Microsoft Dynamics 365 Data Actions
iOS & Android apps
The commitment to fast, efficient response time to customer requests (6 minutes or less) is achieved by utilizing smart, capable routing techniques (Bullseye routing) with a live agent answering each customer call
Built-in failover contingency to mobile phones in case of internet infrastructure downtime has driven confidence with their customers to be there when they need Avante Security
CRM integration with MS Dynamics provides their agents with informative customer data to make quick decisions and take the necessary actions
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