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SIP Trunking Services
Ensure crystal clear voice calls every time while minimizing your total cost of ownership with Star Telecom’s SIP trunking services for North American contact centers.
- Deliver Mission Critical Service for Your Clients
- Meet Your Unique Needs with Our Full Array of Offerings
- Lower Your Total Cost of Telecom Ownership
- Rest Assured with Our Industry-leading Uptime
- Get The Service You Deserve with People Who Really Care
- Quickly Get to the True Root Causes of Issues
- Work with Experts Who Know Your Industry
- Meet Your Governance and Compliance Requirements
Our Benefits
Our Benefits
- Critical
Deliver Mission Critical Service for Your Clients
Star Telecom has been providing high quality SIP trunking services to meet the mission critical needs of North American contact centers, since 2008. That’s why we’re the provider of choice for contact center outsourcers, electric utilities and other organizations. - Unique
Meet Your Unique Needs with Our Full Array of Offerings
We offer a full array of highly flexible, scalable SIP trunking solutions to meet almost any need for US, Canada or International services for Toll Free, Local Inbound or Outbound calls. Star Telecom is also a Toll Free RespOrg. - Cost
Lower Your Total Cost of Telecom Ownership
Star Telecom’s toll free, local inbound and long distance prices can save you money on your monthly bills - in some cases 35-65%. Plus, with our network’s higher reliability and more effective troubleshooting services, you’ll avoid the operations costs associated with outages and quality issues. - Uptime
Rest Assured with Our Industry-leading Uptime
Star Telecom’s network has an industry-leading track record of 100% uptime. Our service design includes numerous features to ensure resiliency, such as 6X carrier redundancy, geo-redundancy, DRP routing and multi-carrier local number services. - Service
Get The Service You Deserve with People Who Really Care
Caring for our clients is at the heart of everything we do, which is reflected in our top CSAT and NPS scores. Our support team provides a 10-minute response time, 24x7, with Tier 1 access to SIP engineers and direct support from top telecom experts (SIP, CNAM, Toll Free, STIR/SHAKEN, SMS). Core to our service is collaboration and transparent troubleshooting with each client and 3rd party vendors which is “above and beyond” typical carrier support. - Causes
Quickly Get to the True Root Causes of Issues
Our service includes 100% SIP logging for 90+ days, QoS tagging for each call (MoS, Latency, Jitter, Packet Loss), the ability to record calls at a network level and monitoring and alerting of network KPIs (Latency, Jitter, Packet Loss). It also provides proactive notifications on call failures and fraud alerts. - Experts
Work with Experts Who Know Your Industry
Star Telecom has experience with providing telecom services to a wide variety of verticals such as utilities, business process outsourcers, finance, healthcare, retail, entertainment, automotive and travel. - Requirements
Meet Your Governance and Compliance Requirements
Star Telcom is a STIR-SHAKEN provider registered with the Secure Token Governance Authority. Our service also includes Streamlined VoIP911 Compliance (Kari’s Law/Ray Baum’s Act).
Brochure Section
Brochure
Telecom Services for Cloud Contact Centers
Maximize the results of your Genesys Cloud CX over the long term
Crystal clear voice quality, no-downtime, and 6x carrier redundancy ensure that your contact center is well-equipped to handle seamless voice interactions that drive CX.
Download the Brochure Example of Telecom Service for Genesys Cloud CX
Example of Telecom Service for Genesys Cloud CX
Client Say
What Our Clients Say
Utilities Company 300 Agents
Excellent service over the years, a solid relationship, being open and honest about challenges, mistakes, or opportunities and great value for service.
5/5
Retail Company 500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic partner and bringing solutions to our company.
5/5
Banking Company 85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to deliver our solution to match business expectations. They have established themselves as one of our most successful and valued partnerships
5/5
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Let’s find out more about your business needs, and our experts will build you a solution.
