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Training as a Service
Improve your team’s use of Genesys Cloud CX by having our team provide one time or continual training services for agents, supervisors and other roles.
- Get More from Your Genesys System with an Expert Trainer
- Meet Your Team’s Unique Needs with Flexible Training Options
Our Benefits
Our Benefits
-
Trainer
Get More from Your Genesys System with an Expert Trainer
Star Telecom’s Training as a Service provides training professionals who have specialized expertise in Genesys Cloud CX and contact center operations that can be leveraged to improve your contact center’s performance and reduce operational costs. -
Options
Meet Your Team’s Unique Needs with Flexible Training Options
Our team can provide standardized or customized Genesys Cloud CX training which is tailored for agents, supervisors, IT staff and other roles.
Brochure Section
Brochure
Training as a Service
Improve performance and reduce operational costs.
Sometimes contact centers are challenged with finding the right skills for training their agents on Genesys Cloud CX. Our service solves this problem.
Download the Brochure
Faq
New to Cloud Contact Centers?
What is a cloud contact center?
When you think “cloud contact center”, imagine a program or platform that is hosted on
an internet server that allows your contact center team to handle and manage all types
of customer communications. Examples include phone calls, emails, web chats and texts.
Since the software is internet-based, it allows your teams to process all these
communications through a simple, secure web page from anywhere.
Why use a cloud contact center?
As compared to premise-based systems, cloud contact center platforms offer distinct
advantages. A few key examples include:
- Broader and deeper functionality.
- Integration with more 3rd party products and systems.
- Ability to more rapidly scale up or down depending on business needs.
- Faster development.
- Easier to support.
- Lower operating costs
Why choose Genesys Cloud CX?
Genesys is rated in the Gartner Magic Quadrant as a leader. Their
platform provides more functionality, greater scalability and better reliability than
other products.
Why work with a solution provider like Star Telecom?
Customers get better results with Star Telecom because of our 20+ years
of experience with cloud contact center technology and telecom services, and our track
record of outstanding client satisfaction.
Client Say
What Our Clients Say
Utilities Company
300 Agents
Excellent service over the years, a solid relationship, being open and honest about
challenges,
mistakes, or opportunities and great value for service.
5/5
Retail Company
500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic
partner
and bringing solutions to our company.
5/5
Banking Company
85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to
deliver our solution to match business expectations. They have established themselves as one
of
our most successful and valued partnerships
5/5
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Let’s find out more about your business needs, and our experts will
build you a solution.