Banner Top Section
Salesforce Connector
Improve average handle time, customer experiences and agent performance by leveraging the combined power of Salesforce and Genesys Cloud CX with Star Telecom’s Salesforce Connector.
- Reduce Average Handle Time with Automatic Screen Pops
- Improve Agent Experiences
- Increase Agent Productivity
- Store Genesys Cloud CX Reporting Data in Salesforce
Our Benefits
Our Benefits
-
Automatic
Reduce Average Handle Time with Automatic Screen Pops
Average handle time can be significantly reduced through an automatic screen pop of Salesforce records. It includes a rich array of configurable data fields to give agents the information they need to serve your customers. -
Improve
Improve Agent Experiences
Agent experience can be improved by having Genesys Cloud CX omni-channel interactions embedded right within the Salesforce user interface. -
Increase
Increase Agent Productivity
Agent productivity can be increased by having Genesys Cloud CX automatically invoke Salesforce workflows and background tasks. -
Store
Store Genesys Cloud CX Reporting Data in Salesforce
Managers can use the Salesforce reporting tools they depend on today by automatically storing Genesys Cloud CX interaction data within Salesforce.
Brochure Section
Brochure
Star Telecom Salesforce Connector
Tightly integrates Genesys Cloud CX with Salesforce and helps drive lower AHT and higher agent productivity.
The Salesforce Connector by Star Telecom provides a superior omnichannel agent desktop experience that tightly integrates Genesys Cloud CX with Salesforce and helps drive productivity.
Download the Brochure
Faq
New to Cloud Contact Centers?
What is a cloud contact center?
When you think “cloud contact center”, imagine a program or platform that is hosted on
an internet server that allows your contact center team to handle and manage all types
of customer communications. Examples include phone calls, emails, web chats and texts.
Since the software is internet-based, it allows your teams to process all these
communications through a simple, secure web page from anywhere.
Why use a cloud contact center?
As compared to premise-based systems, cloud contact center platforms offer distinct
advantages. A few key examples include:
- Broader and deeper functionality.
- Integration with more 3rd party products and systems.
- Ability to more rapidly scale up or down depending on business needs.
- Faster development.
- Easier to support.
- Lower operating costs
Why choose Genesys Cloud CX?
Genesys is rated in the Gartner Magic Quadrant as a leader. Their
platform provides more functionality, greater scalability and better reliability than
other products.
Why work with a solution provider like Star Telecom?
Customers get better results with Star Telecom because of our 20+ years
of experience with cloud contact center technology and telecom services, and our track
record of outstanding client satisfaction.
Client Say
What Our Clients Say
Utilities Company
300 Agents
Excellent service over the years, a solid relationship, being open and honest about
challenges,
mistakes, or opportunities and great value for service.
5/5
Retail Company
500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic
partner
and bringing solutions to our company.
5/5
Banking Company
85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to
deliver our solution to match business expectations. They have established themselves as one
of
our most successful and valued partnerships
5/5
Bottom Form
Contact
Let’s find out more about your business needs, and our experts will
build you a solution.