Template Banner

Genesys Cloud CX Software

Deliver better CX, agent performance and self service automation with the industry’s leading omni-channel cloud contact center platform.
  • Revolutionize the Way You Interact with Your Customers
  • Integrate with Your CRM Platform
  • Easily Setup Work from Home Agents
  • Maximize Your Results with the Industry’s Top Platform

Template Benefits

Our Benefits

  • Customers

    Revolutionize the Way You Interact with Your Customers

    Genesys Cloud CX has revolutionized the way customers interact with brands. Phone, email, web chat, and social media support channels are all within one simple interface. AI Chatbots enable superior self-service options on digital channels, reducing queues and freeing agent time. A built-in workforce management feature allows you to optimize schedules, ensuring the right amount of live agents and reducing the costs of unnecessary shifts.
  • CRM

    Integrate with Your CRM Platform

    Genesys Cloud CX can be integrated with your CRM to provide functionality such as screen pop, outbound calling, workflow, data transfer to your CRM system for reporting, and much more.
  • Setup

    Easily Setup Work from Home Agents

    Genesys Cloud CX is hosted in the cloud, so adding or removing agents requires no IT help, and makes adding working-from-home agents a breeze. Your agents only need a computer, a headset and an internet connection.
  • Platform

    Maximize Your Results with the Industry’s Top Platform

    Contact centers that want to maximize their results choose Genesys for two reasons. First, it’s the #1 rated Contact Center as a Service (CCaaS) platform by Gartner in the industry. Second, the applications within the Genesys platform are more rich in functionality - whether it’s application features, security, reliability or scalability. Genesys also spends more on R&D than all other cloud contact center manufacturers, which enables faster and more robust innovation.

Template Single Button

Template Faq

New to Cloud Contact Centers?

What is a cloud contact center?
When you think “cloud contact center”, imagine a program or platform that is hosted on an internet server that allows your contact center team to handle and manage all types of customer communications. Examples include phone calls, emails, web chats and texts. Since the software is internet-based, it allows your teams to process all these communications through a simple, secure web page from anywhere.
Why use a cloud contact center?
As compared to premise-based systems, cloud contact center platforms offer distinct advantages. A few key examples include:
  1. Broader and deeper functionality.
  2. Integration with more 3rd party products and systems.
  3. Ability to more rapidly scale up or down depending on business needs.
  4. Faster development.
  5. Easier to support.
  6. Lower operating costs
Why choose Genesys Cloud CX?
Genesys is rated in the Gartner Magic Quadrant as a leader. Their platform provides more functionality, greater scalability and better reliability than other products.
Why work with a solution provider like Star Telecom?
Customers get better results with Star Telecom because of our 20+ years of experience with cloud contact center technology and telecom services, and our track record of outstanding client satisfaction.

Template Client Say

What Our Clients Say

Utilities Company 300 Agents
Excellent service over the years, a solid relationship, being open and honest about challenges, mistakes, or opportunities and great value for service.
5/5
Retail Company 500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic partner and bringing solutions to our company.
5/5
Banking Company 85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to deliver our solution to match business expectations. They have established themselves as one of our most successful and valued partnerships
5/5

Template Bottom Form

Contact
Let’s find out more about your business needs, and our experts will build you a solution.

Savings Calculator

Please fill your information in fields below

* This field is mandatory
* This field is mandatory
* This field is mandatory
* This field is mandatory

Yes I would like to receive email from Star Telecom about the latest in technology news, white papers, webcasts, events and more. Please check to subscribe. You may opt out at any time

PRIVACY STATEMENT: Please note we will never sell, rent or loan your email address to any outside company or organization.