TOLL FREE SERVICES
SCALABILITY
Ability to scale rapidly to accommodate call volume
RELIABILITY
Geo-redundant architecture to ensure call delivery
COST SAVINGS
Reduce costs by 35% -65%
Features
- Canada, US, International Toll Free Numbers
- Receive Caller ID Name and Number
- Web-based management and reporting portal
- Real-time failover to up to 3 backup destinations (including PSTN)
- Smart Routing (Percentage based, Time of Day, Overflow)
- Reporting and Call Detail Records available in near-real-time
- Call delivery via SIP or PSTN
Optional Services
- Call Recording
- Network Queueing
- Courtesy/Overflow messaging
- IVR / Self Service
- Toll Free SMS
Benefits
- Reduced Telecommunications Costs
- Improved Reliability
- Improved Flexibility
- Improved Scalability
- Improved Burstability
Call Delivery
- Calls are delivered via Star Telecom SIP Trunk or via PSTN to any local number
- Real time access to route management
- Failover / Overflow handling
Scalability
- Ability to ramp up and down to accommodate seasonal call patterns
- Ability to use smart routing to allocate call volume
- Leverage Network Queuing functionality to have Star Telecom queue calls
Reliability
- Geo-redundant infrastructure with multiple data centers in High Availability configuration
- Ability to re-route calls on failure, to multiple client endpoints
Monitoring and Alerting
- Real time monitoring and alerting of quality and uptime of data connections
- Real time monitoring and alerting of customer premise equipment for SIP responsiveness
- Real time monitoring and alerting of call failures and inability to deliver call to customer
- Near real-time CDRs giving you access to view calls detail records for all calls