Scalability
10,000 to 10,000,000 (10 million) calls per day – we can handle it for you.
Reliability
100% uptime guarantee and multi-site geo-redundant platform to back it up.
COST SAVINGS
Pay for usage and not the infrastructure. No licenses, no overhead, just IVR.
Features
- Servicing US, Canada and international clients
- Ability to scale to any number of ports
- Web-based management and reporting portal
- Database and CRM integration
- Professional recording and Text To Speech in multiple languages (English, Spanish, French + 20 more).
- Reporting and Call Detail Records available in near-real-time
- Call delivery via SIP or PSTN
Example Services:
- Call triage and routing (Sales, Service, Support, etc)
- Integrated Self-service (Account balance, payment)
- Voice Broadcasting (Appointment reminders, payment reminders, alerts)
- Customer surveys (measure customer satisfaction, NPS, first call resolution and more)
- SMS Callback functionality (SMS to be connected to call centre)
Benefits
- Reduced Telecommunications Costs
- Improved Reliability
- Improved Flexibility
- Improved Scalability
- Improved Burstability
Call Delivery
- Calls are delivered via Star Telecom SIP Trunk or via PSTN to any local number, post IVR processing
- Real time access to call flow logic and variable management
Scalability
- Ability to ramp up and down to accommodate seasonal call patterns
- Ability to use smart routing to allocate call volume
- Leverage Network Queuing functionality to have Star Telecom queue calls
Reliability
- Geo-redundant infrastructure with multiple data centers in High Availability configuration
- Ability to re-route calls on failure, to multiple client endpoints
Monitoring and Alerting
- Real time application monitoring, alerting
- Real time alerts for transfer failures from IVR to client’s contact centre