Industry News, Genesys Updates, Star Telecom Updates,
Learning Material & More!
Genesys New Feature Releases
We have a new video on YouTube reviewing the new feature releases from Genesys Cloud CX announced in March!
Join Us at Xperience 2023
We are proud sponsors at this years Xperience event brought to you by Genesys! Learn more and register by clicking below.
Star Telecom Updates
Star Telecom Earns the Canada Genesys Partner of the Year Title!
Read the Press Release which covers why Star Telecom has been awarded with Canada Partner of the Year from Genesys!
NEW Product Alert! Star Telecom Salesforce Connector
We have just released our new Star Telecom Salesforce Connector Premium App!
The Star Telecom Salesforce Connector tightly integrates Genesys Cloud CX with Salesforce allowing for a consolidated view of GC interactions within Salesforce.
Our New Care Offerings
Our Care offerings consist of various options for post go live support and managed services for clients’ Genesys Cloud CX solutions.
Client Experience Focus: Where Technology Meets People
We will gain insights from our Vice President of Client Success, Jeff Hebel on Star Telecom's unique approach towards implementing CX solutions which has resulted in extremely positive feedback from its clients.
New Utilities Company Now on Board With Star Telecom
Learn about how we helped a utility company gain new insights into their contact center operations, maximize their IVR performance, decrease transfer rates, increase FCR rates and more!
Contact Center Technology
New Tutorial Videos Now Available
We have lots of Genesys Cloud CX tutorial videos now available for you. Share this playlist within your organization to keep it handy!
How-To Guide: Optimize Contact Center Workforces
In this new guide, learn the modern ways to optimize your contact center workforce.
The Real Costs of Poor Quality Telco
Poor quality telco has been shown to increase costs by $40 per agent per month, and severely impact customer experiences.