The Star Telecom team is looking for a Client Success Manager to join our team to assist in supporting the current growth we are seeing as an organization.
In this role, you will act as a liaison between our clients and internal and external stakeholders to ensure Star Telecom delivers the highest level of service and support possible. In essence – you will be the bridge and the link between our clients and our organization. You will be responsible for recommending, developing and leading customer experience solutions for our clients, from creation to implementation. If you are comfortable operating in a fast-paced environment, thrive on creating strategic solutions for your clients to improve their customer experience, and leverage technology in doing so, this is the team for you.
Travel 25%, remainder between head office in Etobicoke and Home Office. The Client Success Manager will report to the Snr. Director of Client Success.
About Star Telecom
Star Telecom is a Cloud Communications and Customer Experience solutions provider based in Toronto, Canada with customers spanning North America and Europe. Our services are designed to address complex telecommunication and customer experience needs of contact centres and enterprises.
We solve specific client challenges by providing managed solutions like chatbots, SMS, SIP, managed technology and WFM services as well as by delivering and managing Omni-Channel cloud contact centre platforms (CCaaS) such as Genesys Cloud.
Star Telecom was established in 2008 by a team of highly experienced telecommunication and contact centre technologists and operational experts who recognized Canadian contact centre industry was not being adequately serviced by the large Canadian telecommunication providers.
Our expertise in the customer experience space is built upon our involvement in the industry, supporting industry segments including Healthcare, Banking, Retail, E-commerce, Automotive, and BPO verticals. We don’t just provide technology, we provide customer experience solutions by leveraging our deep understanding of our client’s business, and tailoring technology to drive measurable customer experience outcomes.