Genesys PureCloud

Genesys PureCloud

All-in-One Omnichannel Cloud Contact Center & Communications Solution Delivered and Supported by Star Telecom

OMNICHANNEL

OMNICHANNEL

Pure Cloud is a true omnichannel solution in 1 platform

BIG ROI

BIG ROI

Businesses have seen 570% ROI in 3 years

SCALABILITY

SCALABILITY

Easily scale without going to IT, or worse, a third party partner

Genesys PureCloud Contact Center Platform for Small to Mid-Sized Businesses

The Genesys PureCloud Contact Center Platform is a true omnichannel (web chat, email, text, voice) contact center solution suitable for small to mid-sized businesses. It’s critical to meet your customers where they are. Master the new era of multichannel touchpoints and deliver the consistent and personalized experiences that customers expect. Having easy access to relevant data means you can effectively manage your call center performance & and target new KPI’s. The Genesys platform was designed so business users can add on & off-site agents, adjust work schedules, and even modify IVR settings on the fly without the need for IT getting involved.

Genesys PureCloud Cloud Based Contact Centre

Improve Customer Interactions – the Star Telecom Team Makes PureCloud Even Better

With more than two decades of experience in designing, developing and managing hosted and cloud-based contact center solutions, Star Telecom is the best choice for migrating your contact center onto Genesys PureCloud. With full-service capabilities including managed SIP Trunking, SMS, 24x7 Support and Development and Training, Star Telecom will reduce your learning curve with PureCloud and continue to support your organization.

The PureCloud platform was built from the ground up as an omni-channel call center. It delivers a single interface for all customer interactions, integrates with dozens of other customer-facing applications and does so simply and cleanly. Communicate with customers, collaborate internally, consolidate technologies and drive your business forward.

Features

Features

  • Web Chat, Email, Text, Voice in One Platform
  • Call Center Analytics & Insights
  • Automate Call Routing
  • CRM Integration
  • Automate Outbound Communications Through Multiple Channels
  • Business Automation / Workforce Management
  • Security that Meets and Exceeds Industry Standards
  • Self Service for Your Customers
Genesys PureCloud Benefits

Genesys PureCloud Benefits

  • Provide High Quality Customer Service
  • Increase Your Contact Center Productivity by 25%
  • Reduce Transfers by 35%
  • Cut Average Call Handle Time by 40 Seconds
  • Gain Insights Into Your Operations & Identify KPI’s
  • Scale for a Growing Operation Without the need for an IT Department or Third Party Resource
Star Telecom Benefits

Star Telecom Benefits

  • Designed, Deployed and Supported by Star Telecom
  • Managed SIP Services
  • 24x7 Voice, Email, Ticket Technical Support
  • 24x7 Professional Services Resources
  • Dedicated Account Management
  • Local Support in the Greater Toronto Area

If you like our services, please contact us to start a project together

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