STAR TELECOM

SIP Trunking for Contact Centres, done right.

Star Telecom is a Cloud Communications and Customer Experience solutions provider based in Toronto, Canada with customers spanning North America and Europe. Our services are designed to address complex telecommunication and customer experience needs of contact centres and enterprises.

We solve specific client challenges by providing managed solutions like chatbots, SMS, SIP, managed technology and WFM services as well as by delivering and managing Omni-Channel cloud contact centre platforms (CCaaS) such as Genesys Cloud.

Star Telecom was established in 2008 by a team of highly experienced telecommunication and contact centre technologists and operational experts who recognized Canadian contact centre industry was not being adequately serviced by the large Canadian telecommunication providers.

Our expertise in the customer experience space is built upon our involvement in the industry, supporting industry segments including Healthcare, Banking, Retail, E-commerce, Automotive, and BPO verticals. We don't just provide technology, we provide customer experience solutions by leveraging our deep understanding of our client’s business, and tailoring technology to drive measurable customer experience outcomes.

QUALITY

QUALITY

We firmly believe that quality of voice via SIP has to be as good as or better (in case of HD Voice) than traditional telephony. Rigorous testing and monitoring as well as a broad implementation base ensure we deliver superior call quality.

RELIABILITY

RELIABILITY

Similar to our approach to quality, we understand the mission-critical nature of telecommunications in contact centres and back up our service with an uptime guarantee of 100%

FLEXIBILITY

FLEXIBILITY

Unlike the majority of carriers, we do not believe in long term contracts or unreasonable volume commitments. Our philosophy is to earn your business every month by providing great service and support.

SCALABILITY

SCALABILITY

Aligned with our Flexibility principle is our approach to service delivery. Star Telecom provides scalable SIP Trunking service to ensure our clients can scale up and down to meet the business requirements.

EXPERIENCE

EXPERIENCE

Star Telecom provides SIP Trunking services over two dozen medium and large Canadian contact centres, including several electrical utilities. Our experience in the contact centre vertical enables us to proactively apply this experience when implementing and designing services for our clients. This in turn delivers smoother implementations, fewer surprises and a lower TCO.

COST

COST

In addition to delivering cost efficiencies through flexibility, Star Telecom also provides very competitive Long Distance and Toll Free rates. Combined savings for our clients can range between 35% and 65% compared to other telecommunications service providers.

CAREERS

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