TOLL FREE SERVICES

TOLL FREE SERVICES

SCALABILITY

SCALABILITY

Ability to scale rapidly to accommodate call volume

RELIABILITY

RELIABILITY

Geo-redundant architecture to ensure call delivery

COST SAVINGS

COST SAVINGS

Reduce costs by 35% -65%

Reliable North American and International Toll Free services for contact centers

Enhance your contact centre.

Star Telecom Toll Free Service offers reliability and functionality necessary for call centers to successfully service customers and
improve customer experience. Receive customer calls from Canada, USA or anywhere in the world and have these calls delivered via
our SIP Trunking Service or to a local number of your choice.

MANAGE AND MONITOR CALL VOLUME IN REAL TIME

MANAGE AND MONITOR CALL VOLUME IN REAL TIME

We understand the importance of being able to manage and change call routing in real time. With Star Telecom, you do not have two wait two business days for a ticket to be handled, you can update routing in real time, right on our web-based portal. Get real time reporting on channel usage and call details.

Features

Features

  • Canada, US, International Toll Free Numbers
  • Receive Caller ID Name and Number
  • Web-based management and reporting portal
  • Real-time failover to up to 3 backup destinations (including PSTN)
  • Smart Routing (Percentage based, Time of Day, Overflow)
  • Reporting and Call Detail Records available in near-real-time
  • Call delivery via SIP or PSTN
Optional Services

Optional Services

  • Call Recording
  • Network Queueing
  • Courtesy/Overflow messaging
  • IVR / Self Service
  • Toll Free SMS
Benefits

Benefits

  • Reduced Telecommunications Costs
  • Improved Reliability
  • Improved Flexibility
  • Improved Scalability
  • Improved Burstability

If you like our services, please contact us to start a project together

TECHNICAL DETAILS

Call Delivery

Call Delivery

  • Calls are delivered via Star Telecom SIP Trunk or via PSTN to any local number
  • Real time access to route management
  • Failover / Overflow handling
Scalability

Scalability

  • Ability to ramp up and down to accommodate seasonal call patterns
  • Ability to use smart routing to allocate call volume
  • Leverage Network Queuing functionality to have Star Telecom queue calls
Reliability

Reliability

  • Geo-redundant infrastructure with multiple data centers in High Availability configuration
  • Ability to re-route calls on failure, to multiple client endpoints
Monitoring and Alerting

Monitoring and Alerting

  • Real time monitoring and alerting of quality and uptime of data connections
  • Real time monitoring and alerting of customer premise equipment for SIP responsiveness
  • Real time monitoring and alerting of call failures and inability to deliver call to customer
  • Near real-time CDRs giving you access to view calls detail records for all calls

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