SMART ROUTING

SMART ROUTING

The power to create advanced call routing rules, at your fingertips

TIME OF DAY ROUTING

TIME OF DAY ROUTING

Route calls to one or more endpoints based on time of day

PERCENTAGE BASED ROUTING

PERCENTAGE BASED ROUTING

Split call volume between two or more endpoints on percentage basis

NPA-NXX (AREA CODE) ROUTING

NPA-NXX (AREA CODE) ROUTING

Route calls to local branch office or retail location based on the area code/exchange of the caller

OVERFLOW ROUTING

OVERFLOW ROUTING

Use overflow routing to send calls to an alternate endpoint in case of overflow or failover

Improve Customer Experience

Use smart routing rules to improve customer experience by optimizing call delivery to your contact centre. Star Telecom’s web based Smart Routing management interface, enables you to create and modify call routing rules in real-time, to easily re-route call volume in case of a volume spike, outage or general course of business.

MANAGE AND MONITOR CALL VOLUME IN REAL TIME

SHIFT CALLS IN REAL-TIME

Smart Caller ID option enables clients to easily control the Caller Name and Caller ID being presented, on area code by area code basis. This provides flexibility to present Caller Name or a local number to drive up the connect rate.

Features

Features

  • Real-time call routing management
  • Web-based management and reporting portal
  • Reporting and Call Detail Records available in near-real-time
  • Flexible channels – use what you need and pay what you use
  • Multiple geo-redundant IPs to ensure uptime and accessibility
Optional Services

Optional Services

  • SIP Call Recording
  • Network Queuing
Benefits

Benefits

  • Reduced Telecommunications Costs
  • Improved Efficiencies and higher talk time
  • Improved Reliability
  • Improved Flexibility

If you like our services, please contact us to start a project together

TECHNICAL DETAILS

Call Delivery

Call Delivery

  • Call Delivery via SIP Trunking or PSTN (to DID / Toll Free numbers)
Scalability

Scalability

  • Ability to ramp up and down in real-time to accommodate call patterns
  • No limit on available channels
Reliability

Reliability

  • Geo-redundant infrastructure with multiple data centers in High Availability configuration
Monitoring and Alerting

Monitoring and Alerting

  • Real time monitoring and alerting of quality and uptime of data connections
  • Real time monitoring and alerting of customer premise equipment for SIP responsiveness
  • Near real-time Call Detail Records

Savings Calculator

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