SIP TRUNKING

SIP TRUNKING

Reliable SIP services for contact centers

SCALABILITY

SCALABILITY

Ability to scale rapidly to accommodate call volume

RELIABILITY

RELIABILITY

Geo-redundant architecture to ensure call delivery

COST SAVINGS

COST SAVINGS

Reduce costs by 35% -65%

Enhance your contact centre.

Star Telecom has been providing SIP Trunking services since 2008. Our SIP Trunking service is designed with mission critical telecommunications in mind. This is why Star Telecom is the provider of choice for contact center outsourcers, hydro utilities and other organization that require scalability, flexibility and true SIP expertise to ensure reliability and call quality

MANAGE AND MONITOR CALL VOLUME IN REAL TIME

MANAGE AND MONITOR CALL VOLUME IN REAL TIME

We understand the importance of being able to manage and change call routing in real time. With Star Telecom, you do not have to wait two business days for a ticket to be handled, you can update routing in real-time, right on our web-based portal.

Features

Features

  • National and International Long Distance
  • Canada, US, International Inbound Toll Free Numbers
  • Canada, US, International Inbound Local (DID) numbers
  • Caller ID Name and Number
  • Web-based management and reporting portal
  • Real-time failover to up to 3 backup destinations (including PSTN)
  • Smart Routing (Percentage based, Time of Day, Overflow)
  • Reporting
Optional Services

Optional Services

  • Call Recording
  • Network Queueing
  • Courtesy/Overflow messaging
  • Conferencing
  • IVR / Self Service
  • Voice Infrastructure Load Testing
  • Text Messaging / SMS
Benefits

Benefits

  • Reduced Telecommunications Costs
  • Improved Reliability
  • Improved Flexibility
  • Improved Scalability
  • Improved Burstability

If you like our services, please contact us to start a project together

TECHNICAL DETAILS

Data Connectivity

Data Connectivity

  • Star Telecom is truly carrier agnostic when it comes to data connectivity
  • We will use your existing MPLS or any dedicated connection to deliver our SIP Trunking
  • We are located at 151 Front Street in Toronto, making it easy to connect
Interoperability

Interoperability

  • Star Telecom service is certified by Avaya and works with all SIP-enabled telephony platforms
  • Star Telecom can provide managed Session Border Controllers (SBCs)
  • Star Telecom can provide TDM-to-SIP gateway to SIP-enable legacy equipment
Scalability

Scalability

  • Ability to ramp up and down to accommodate seasonal call patterns
  • Ability to use smart routing to allocate call volume to additional resources
  • Leverage Network Queuing functionality to have Star Telecom queue calls
Reliability

Reliability

  • Geo-redundant infrastructure with multiple data centers in High Availability configuration
  • Ability to re-route calls on failure, to multiple client endpoints
Monitoring and Alerting

Monitoring and Alerting

  • Real time monitoring and alerting of quality and uptime of data connections
  • Real time monitoring and alerting of customer premise equipment for SIP responsiveness
  • Real time monitoring and alerting of call failures and inability to deliver call to customer

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