SIP LONG DISTANCE

SIP LONG DISTANCE

SCALABILITY

SCALABILITY

Ability to scale rapidly to accommodate call volume

RELIABILITY

RELIABILITY

Geo-redundant architecture to ensure call delivery

COST SAVINGS

COST SAVINGS

Reduce costs by 35% -65%

Reliable North American and International SIP Long Distance services for contact centers

Increase talk time and improve outbound efficiencies

Star Telecom Long Distance Service offers reliability and functionality necessary for call centers to successfully run telemarketing, collections and outbound customer care campaigns. While other providers struggle with calls per second (CPS) and short duration calls, Star Telecom network is designed to handle call centre termination traffic. Our flexible channel offering enables clients to scale up and down, without notice, to whatever number of channels they require at any given moment.

MANAGE AND MONITOR CALL VOLUME IN REAL TIME

MANAGE CALLER ID AND CALLER NAME TO IMPROVE CONNECT RATE

Smart Caller ID option enables clients to easily control the Caller Name and Caller ID being presented, on area code by area code basis. This provides flexibility to present Caller Name or a local number to drive up the connect rate.details.

Features

Features

  • Premium, High Quality Dialer and Call Centre termination to Canada, USA and UK
  • Pass-through Caller ID Name and Number
  • Web-based management and reporting portal
  • Reporting and Call Detail Records available in near-real-time
  • Flexible channels – use what you need and pay what you use
  • Multiple geo-redundant IPs to ensure uptime and accessibility
  • Accessed via private link or via Internet
Optional Services

Optional Services

  • Smart Caller ID & Caller Name management
  • SIP Call Recording
  • Client Endpoint Monitoring
  • Session Border Controllers
  • SIP Gateways
Benefits

Benefits

  • Reduced Telecommunications Costs
  • Improved Efficiencies and higher talk time
  • Improved Reliability
  • Improved Flexibility

If you like our services, please contact us to start a project together

TECHNICAL DETAILS

Call Delivery

Call Delivery

  • Calls are delivered via dedicated IP connection or via Internet
  • G711 codec favored for quality and resilience
  • Support for a wide range of platforms
  • DTMF - RFC 2833
Scalability

Scalability

  • Ability to ramp up and down in real-time to accommodate call patterns
  • No limit on available channels
Reliability

Reliability

  • Geo-redundant infrastructure with multiple data centers in High Availability configuration
  • Ability to fail over to secondary and tertiary IP
Monitoring and Alerting

Monitoring and Alerting

  • Real time monitoring and alerting of quality and uptime of data connections
  • Real time monitoring and alerting of customer premise equipment for SIP responsiveness
  • Near real-time Call Detail Records

Savings Calculator

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