With our advanced routing engine, Star Telecom has the ability to re-route calls from an end-point when we detect a busy signal. This enables you to create a fixed agent-to-line ratio or dedicate a fixed number of lines available to a queue on your Cisco, Avaya or Nortel PBX. Upon reaching this limit, your PBX will ring busy, which will signal our switch to route calls to a secondary end-point. This is useful for managing staffing variations across multiple call center sites, as well as outage and disaster recovery situations. The routing logic is implemented on call-by-call basis, and calls will re-route to the alternate SIP end point, for as long as busy signal is detected.
