VoIP in Call Centers - Increased flexibility and lower cost

Voice over IP creates opportunities for significant savings and cost reduction in contact centers. Specifically, the service offered by Star Telecom comes with no strings attached and no PRI access charges. This allows you to scale your organization's telecommunications services to match the fluctuations in business while reducing your expenses. In addition to saving on PRI access costs, our competitive VoIP long distance rates are lower than those offered by traditional carriers. Overall, the savings reported by our clients range between 30% and 45%.

What to keep in mind

Voice over IP Contact Center traffic, specifically predictive dialer traffic, places significant demands on carriers' infrastructure. Because of this, most carriers do not like to work with contact centers. Recently there has been a number of steps taken by carriers, such as the introduction of short call charges, to curb contact center predictive dialer traffic. As well, most traditional carriers see the loss of access line revenues and the pressures placed on deploying new technologies such as VoIP as revenue-reducing. This is why most traditional carriers in Canada do not offer a VoIP product suited for contact centers. 

Star Telecom specializes in providing telecommunications services to contact centers. Having extensive experience in Contact Center technologies, we understand the complexities, challenges and demands of the dynamic 24x7 contact center environment. We designed our platform from the ground up with contact center telecommunications needs in mind and with focus on quality, reliability and flexibility. We are also one of few providers to support Caller Name. 

Contact us today to find out more.