Call Detail Record (CDR) is a data record containing detailed information about a call. It can contain details such as call date and time, call duration, caller ID, caller name, called number, country/region of the called number, source IP address, billing rate applied to the call, the cost of call and other details pertaining to the call. The data is usually provided in a flat text, CSV or other file format suitable for transmission and handling of large number of records. A monthly CDR file for a busy contact center may range from several hundred thousand to several million records.
Star Telecom provides CDRs for connected calls in CSV format via FTP - on monthly or daily basis. Please speak to your account manager about getting access and instructions on how to access your CDRs.
