SIP Trunking for Contact Centres, done right.
Star Telecom is a SIP Trunking provider based in Toronto, Canada. Our SIP Trunking service is designed to address the complex
telecommunications needs of contact centers and enterprises.
Star Telecom was established in March of 2008 by a team of highly experienced telecommunications and contact centers solutions specialists who recognized that the Canadian contact centre industry is not being adequately serviced by the incumbent carriers. Our expertise in the contact centre space is built upon our involvment in the industry spanning over two decades, the number of contact centre implementations we run and the number of calls we route for contact centres (over 30 million per month as of Jan 2015).
Our differentiators are Quality, Reliability, Flexibility, Scalability, Experience and Cost.
We firmly believe that quality of voice via SIP has to be as good as or better (in case of HD Voice) than traditional telephony. Rigorous testing and monitoring as well as a broad implementation base ensure we deliver superior call quality.
Similar to our approach to quality, we understand the mission-critical nature of telecommunications in contact centres and back up our service with an uptime guarantee of 100%
Unlike the majority of carriers, we do not believe in long term contracts or unreasonable volume commitments. Our philosohy is to earn your business every month by providing great service and support.
Aligned with our Flexibility principle is our approach to service delivery. Star Telecom provides scalable SIP Trunking service to ensure our clients can scale up and down to meet the business requirements.
Star Telecom provides SIP Trunking services over two dozen medium and large Canadian contact centres, including several electrical utilites. Our experience in the contact centre vertical enables us to proactively apply this experience when implementing and desiging services for our clients. This in turn delivers smoother implementations, fewer surprises and a lower TCO.
In addition to delivering cost efficiencies through flexibility, Star Telecom also provides very competitive Long Distance and Toll Free rates. Combined savings for our clients can range between 35% and 65% compared to other telecommunications service providers.