Star Telecom is a Canadian provider of SIP based telecommunications services and solutions such as SIP Trunking, SIP Toll Free, SIP Long Distance and SIP DID – for contact centers and enterprises. We focus on the contact center and collections vertical and cater to complex telecommunications needs of the BPO ecosystem.

Star Telecom was founded in 2008 by a team with extensive experience in voice, telecommunications and contact centers. The team identified a need in the Canadian marketplace to better service contact centers’ telecommunications needs, which are not serviced adequately by the incumbent carriers. In addition to providing SIP based telecommunications services, Star Telecom also provides SIP based telecommunications solutions through a suite of value-add services targeted at contact center needs. These include Network Call Recording, Network Call Queuing, Portal for real time management of Toll Free and DID routing, as well as other services and customized solutions.

Our Services:

Among other, our services include:

• Outbound long distance SIP call termination to Canada, US, UK, Australia and other International destinations. We offer the LD service via SIP (VoIP) to maximize cost savings. We accept, and in fact specialize, in dialer and voice broadcast traffic.
• Inbound call origination including SIP Toll Free and DIDs from Canada, US and other countries
• In combination with Toll Free and DID service we offer:
  • Business Continuity and Disaster Recovery call re-routing
  • Call balancing across multiple sites based on fixed allocation, busy signal and/or CTI integrated call allocation
  • Network Call Recording: Encrypted call recording in the cloud (no on-premise equipment)
  • Data Enhancement for Inbound Calls
  • Caller ID and Caller Name Enhancement for Outbound Calls
  • Network Cal Queuing

Why Star Telecom?

Most traditional Canadian carriers have been slow to adopt new technologies and services, and have generally focused on revenue preservation by retaining legacy infrastructure for as long as possible to keep their rates inflated. This is due to lack of competition and de facto monopolies in certain areas of telecommunications. We strive to break this deadlock by coalescing products and services from multiple providers, or by creating new products and services, tailored to YOUR needs, not carriers'. We also strive to provide additional value-add services, such as those described above to help our clients gain an edge in an extremely competitive BPO marketplace.

Our focus and expertise in contact center technology and operational management enable us not only to provide telecommunications services that are tailored to contact center environment, but to also provide solutions which reduce cost and improve operational efficiencies in the contact center.

Facilities:

Our facilities are located in secure, world-class telecommunications data centers at 151 Front Street West, Toronto, Canada and 100 William Street, New York, USA. With multiple data, power and HVAC redundancies including dual UPS units and a diesel generator farm, the reliability of our service is next to none.

Network Connectivity via:

•    TATA
•    Level 3
•    Tiscali
•    T-Systems
•    Torix*

_{* Through Torix we are connected to following providers/organizations: 295ca, 3Men@Work Integrated Networks Inc, 411 Local Search Corp, About Communications, Accelerated Connections Inc, Data Deposit Box (Acpana Buss Sys), Activo, Afilias Limited, Agilis Networks, AT&T Global Services Canada Co, Akamai Technologies, Advanced Knowledge Networks, Bell Aliant Regional Communications, Allstream, Atlantic Metro Communications, Atria Networks LP, Barrett Xplore Inc, Beanfield Technologies Inc, Blink Communications, BoxFabric, CacheNetworks,  LLC, Canaca Com, CANARIE Inc, Carpathia Hosting, Carrier Connex Inc, Castor Networks Corporation, Canadian Broadcasting Corporation, ccRoute Inc, Canadian Internet Registration Auth, CiteNet Telecom Inc, Cogeco Cable Canada Inc, Cogeco Data Services Inc, Cohere Communications, Compton Communications, Comwave Telecom Inc, Connect One Technologies, Convoke Communications Corp, Coplanar Networks, Canada Web Hosting, Cygnal Technologies Corp, DALnet IRC Networks, Data Centers Canada, Distributel Communications,  Ltd, E4A SRL, Eastlink Limited, easyDNS Technologies Inc, E-Gate Communications Inc, EI Catalyst Corp, Epik Networks, Golden Triangle On Line, Fastvibe Corporation, Fibrenoire Internet, Fidalia Networks Inc, Galaxybroadband Communications, GlobalMDM Inc, Globe and Mail, Google, GloboTech Communications, Hurricane Electric, Heavy Computing, Heightened Security Inc, Hopcount Limited, Hosting Logistic Inc, Hostopiacom Inc, Hydro One Telecom, Internet Access Solutions Ltd, Internet Access Worldwide, IKANO Canada, Internet Light and Power, Init Seven AG, Internap, Internet Systems Consortium, isoHunt Web Technologies Inc, ISP Telecom Inc, IT Canada, Keewaytinook Okimakanak, Korax Inc, Limelight Networks, Look Communications Inc, MessageLabs, Managed Network Systems Inc, Momentous, Momentum Advanced Solutions Inc, Moxie Colo Inc, MTO Telecom, Net Access Corporation, NetAccess Systems Inc, Navigata Communications, Neutral Data Centres Corp, Network Connection, Neteasy Technology Services Company, Netelligent Hosting Services Inc, Nexicom Inc, Nexusdscom, nLayer Communications, National Research Council Canada, OCCAID, Openwave Systems, Optical Regional Advanced Networks, Packet-Tel Corp, Pathway Communications, Packet Clearing House, Persona Inc, Primus Telecommunications CA Inc, Priority Colo Inc, Prodosec Inc, PurePages Inc, Q9 Networks Inc, Radiant Communications Corp, RipNET Limited, Rogers Communications Inc, Saskatchewan Telecommunications, Seaside Communications, Sentex Communications Corporation, Server North Inc, Shaw Communications Inc, Source Cable Limited, SPD Network, Standard Connections Ltd, Storm Internet Services, TDCNet, TekSavvy Solutions Inc, Telnet Communications, TELoIP Inc, Terago Networks Inc, The Wire Inc, ThinkTel Communications Ltd, The Higher Technology, Tucows Inc, ViaNet Internet Solution, Videotron Telecom Ltee, VIF Internet, WBS Connect, WoodyNet, WV Fiber / Hostnet}